configuration failed with respondus lockdown browser update

#CONFIGURATION FAILED WITH RESPONDUS LOCKDOWN BROWSER UPDATE INSTALL#
#CONFIGURATION FAILED WITH RESPONDUS LOCKDOWN BROWSER UPDATE UPDATE#

Errors such as “0x-AWS-xxx Unable to connect to Respondus Server (AWS)” or 'Connecting to the media server, please wait.' have a few potential causes.

If you receive the error “There is a problem with the settings for this exam” your instructor may need to fix this on their end.

If you have multiple monitors, unplug the second monitor.

Uninstall and reinstall Lockdown Browser.

Restart your computer and close all applications before starting Lockdown Browser.

#CONFIGURATION FAILED WITH RESPONDUS LOCKDOWN BROWSER UPDATE UPDATE#

Update to the latest version – select About from the top of the program.

Respondus Data Privacy Overview Troubleshooting Steps The version will be displayed, and you will be able to download a newer version if one is available. To verify you are running the latest version, start Respondus LockDown Browser and select About from the toolbar, and then click Check for Update. Additional Information and Troubleshooting Please read all instructions as your instructor may require a password to enter the test. If your test requires Monitor (webcam recording) additional information is available here. Your instructor may provide you with a practice quiz to test your system before your exam.

When you click on the icon, it will open directly to myMason/Blackboard, where you can log in and find your course. Look for the LockDown Browser icon or look in your computer's application folder. Locate and double-click the downloaded file to start the setup process and follow on-screen instructions. Log in to, The bottom of the Home page and in the Tools menu has the link to download the software.įollow the on-screen prompts to download the correct Respondus browser for your computer (Windows or Mac).

(Note: most tests do not support iPads - contact your instructor) Step 1

#CONFIGURATION FAILED WITH RESPONDUS LOCKDOWN BROWSER UPDATE INSTALL#

Jump to Troubleshooting Tips » Install the LockDown Browserįor Mac, PC, and Chromebook. Instructors choose if a Blackboard test requiring LockDown Browser also requires a webcam. The LockDown Browser application only needs to be installed one time on a computer. If a test in Blackboard says Requires Respondus LockDown Browser, you cannot take the test using a standard browser such as Safari, Firefox, Chrome, or Edge. The Respondus LockDown Browser application is a separate browser that your instructor may require to take a test in Blackboard.

Configuration failed with respondus lockdown browser update